FREQUENTLY ASKED QUESTIONS
Positioned within Sydney’s iconic Luna Park Sydney, we’re busting our seams with fun! If you’re looking to attend or have tickets to an upcoming show check out the FAQ's below.
We host all kinds of events at the Big Top Sydney; while most of our events are Over 18’s, some events have specific age restrictions and relevant Terms & Conditions. Always consult the event webpage on the venue’s website for the applicable information per event.
What is an "Acceptable Forms of Identification"?
Please note that unless the show specifies "all ages", you must be 18 years or over and will be required to show proof of age.
In accordance with Liquor Regulations, the only acceptable forms of proof of age at the Big Top Sydney are:
- CURRENT Australian Photo Drivers License
- (International drivers licenses are not accepted)
- CURRENT Passport
- Service NSW Proof of Age Card
If I have lost my ID can I still attend an event?
For Ages 18+ events, one of the (3) ‘Acceptable Form of Identification’ (listed above) is required. No Identification means no entry. If you have lost or misplaced your ‘Acceptable Form of Identification’ we suggest you contact one of these agencies to request an express replacement.
‘Babes in Arms’ Policy
For All Ages events, where babies are permitted entry, the age for free admission is subject to promoter approval. Always consult the event webpage on our venue website to understand what the promoter has elected for the upcoming show you are attending.
Events for 'Children 12 Years & Under'
For any show where children are attending, as per the Terms & Conditions of Sale any child under the age of 12 must be accompanied by an adult (18 years or over). For Reserved Seated events, the accompanying adult must be seated next to the child and stay with them for the duration of the event.
Events for 'Under 18’s & All Ages Events?
Whilst we host many Under 18 / All Ages events please give some consideration as to whether the environment is right for them. Some performers may have content and/or lyrics which you may consider inappropriate for children and as a licensed event alcohol will be available to patrons 18 years and older in restricted licensed areas of the venue.
Safe Purchasing Tickets
The Big Top Sydney is the authorised channel of sale for any event at our venue in conjunction with authorised 3rd parties; Ticketmaster, Ticketek, Moshtix and Oztix. ALWAYS consult the venue website for safe purchasing of tickets. For the Venue’s Guide on Safe Ticketing Practices, please click here.
The Big Top Sydney Box Office operates daily between 9am to 5pm Monday to Sunday (Please note due to COVID-19 walk up ticket sales are only available on Saturday & Sunday and are for card purchases only).
Our friendly box office staff are available 9am to 5pm Monday to Sunday, call (02) 9033 7600 or 1300BIGTOP.
and / or
Internet sales are available on this website 24 hours a day, 7 days a week
No Refunds or Exchanges
Please treat your tickets like cash, as tickets are sold on a strict no refund and no exchange basis. Tickets are refunded under the relevant NSW laws that protect the venue & ticket purchaser. A change in your personal plans or circumstances does not warrant a refund.
Booking and Processing Fees
All ticket prices and booking fees quoted are inclusive of GST. A processing fee may apply to some transactions.
Box Office / Venue Collect (Free)
If you elect for the delivery method ‘Venue Collect” you will need to present an ‘Acceptable Form of Identification’ and purchasing credit card. Venue collection commences from the Big Top Sydney Box Office one hour before event doors open until 30 minutes after the main act takes to the stage. Please ensure you follow the time structure above to avoid disappointment. Note that tickets purchased via other outlets may incur a charge.
E-ticket - Print at Home PDF (FREE)
Print at home tickets are an easy, convenient and sustainable way of receiving event tickets.
Simply print the PDF ticket attachment sent with your purchase email and present it for scanning at venue doors upon entry.
Print SUPPRESSION - Confirmation EMAIL (FREE)
Print Suppression is an increasingly popular delivery method promoters request. This is the practice of suppressed printing of all event tickets until closer to the event date (ie. Tickets will be emailed to you 24 hours, or on the morning of an event).
After purchase, patrons will receive a confirmation email ONLY.
Tickets with this allocated delivery option will be emailed out at a nominated date, as a PDF, closer to the event.
Please check individual event information pages for further details about dispatch dates.
What does GA mean?
GA is General Admission – this means, ‘First in Best Dressed’! If you’re super keen for a given event, and choose to arrive ahead of the recommended door time, please carefully read our Early Arrivals Information here.
What does RS mean?
RS means Reserved Seating – This means your show ticket is designated to the seating area! Carefully read your ticket ahead of entering the event so you can access your seat the easiest way! Hot Tip: You can always check the event page on the venue’s website for a Seating Map.
Here’s what to do!
Please contact us prior to the event and provide the following details;
- Credit Card Details (with which you purchased the tickets)
Uh oh… you’ve realised the day of the event you have lost your tickets? In this case, head straight to the Box Office and speak with a Big Top Sydney Representative – however be sure to present your Acceptable Form of ID and the credit card you used to purchase the tickets.
Please note; a Lost Ticket Fee may apply.
Can I leave tickets at the box office for my friends to pick up?
Absolutely! Don’t let those late friends hold you back – you are permitted to leave a hard copy/print out ticket with a Big Top Sydney Representative, however we take no responsibility if the tickets are not collected before the box office is closed.
Maps for Reserved Seating Shows & Captures from General Admission Events
Reserved Seating Maps are always viewable on the event page on the venue’s website. If you have any requests regarding accessibility please see below!
Alternatively, if you’re attending a General Admission Event, head to our Instagram for snaps of the gig to best plan where to be!
Accessible Seating Bookings
Our promoters and venue can allocate accessible sections at reserved seating events, and access assistance for general admission shows. If you would like to enquire about accessible seating tickets for a show, please contact the Big Top Sydney directly on 02 9033 7600. Please note Box Office Opening Hours are 9am-5pm, calling in advance (if possible) ahead of an event will allow our team to be the best assistance!
Alternatively, please click here to complete our Accessible Seating Request Form and our team will be in touch with you shortly!
Ticket Ownership Transfer
If you selected ‘Venue Collection’ but you bought for a family member or friend or you can no longer attend an event here’s what you need to do! (Please note: we do not condone the on-selling of tickets, the below applies to tickets purchased on behalf of another person. For Big Top Sydney’s safe ticket purchasing guide click here.)
e-Ticket – e-asy! In most cases you can simply pass on your ticket to whoever you are gifting the ticket to. However please note for any ticketing issues on the night, the box office can only assist the account holder. If they will not be present please follow the documentation steps below in ‘Venue Collect’ and bring these with you as a safeguard.
Venue Collect – If you selected the ticket delivery method ‘Venue Collect’ and you have bought tickets for someone else and/or cannot attend the show then whoever will be attending will need to bring a copy (a photocopy or scan) of the identification and credit card (displaying only last four digits of card, name, and card expiry) that was used to purchase the tickets and signed authority note saying they authorise (your name) to collect tickets on their behalf. They can be collected from the box office at the Big Top Sydney from 1 hour prior to the show on the concert day OR they collect from any Big Top Sydney Box Office during Luna Park Sydney’s operating hours 9am-5pm upon presentation of the authorisation letter and / or credit card.
Live Performance Australia (LPA)
Live Performance Australia (LPA) is the peak body for the Live Performance Industry. For more information surrounding the current Live Performance Act please visit http://www.liveperformance.com.au/
Big Top Sydney is a cashless venue. We do not accept cash in the venue or throughout Luna Park Sydney. There are no working ATMs on site.
Reserved Seating Events
Bags must be smaller than an A4 sheet of paper (and placed under your seat for the duration of the event)
General Admission Shows
Bags must be smaller than 15cm by 20cm
This means, the Big Top Sydney is a ‘Backpack Free’ venue for all General Admission events!
By following these guidelines, everyone can enjoy quick entry into an event.
Big Top Sydney offer cloakroom services for $3.00 to safely store your goods whilst attending an event. It’s important to follow the venues bag restrictions, and be aware of prohibited items so that you are only making use of the cloakroom for the right kind of goodies! Access fees may apply.
Carefully read your pre-event communication (website, emails and social posts) for size guides. This will make sure that cloakroom service is quick so you can nab the best spot in the auditorium. On collecting cloaked items please be patient as there may be delays depending on the volume of items checked at the event.
Lost your goodies at an event?
Lost property at any given event will be handed into the venue cloakroom. If you have lost an item, you can complete a Lost Property Form at the time of the show.
After the event? for anyone enjoying an event so much you only realised once home of missing belongings, please click here to email you can complete a Lost Property Form. All lost property is retained at the venue for 3 months.
For any Lost Property reported, if the item is found, the venue will contact you as soon as possible.
* Please note Luna Park’s Guest Relations work within Luna Park Sydney’s operating hours
Can I bring Food to the Big Top Sydney?
As a Condition of Entry, no commercial food or drink is to be brought into the venue.
The Big Top Sydney has a range of hot food, snacks and drinks for purchase. Click here for Luna Park Sydney Food & Beverage pre-event options and more!
Local Eateries and Bars
Want to eat before coming into the show, is there anywhere to eat around the venue?
Luna Park Sydney is a one-stop entertainment hub! If you’re looking for pre-event beverages, look no further than Amphora
Check the website for service times which may even include a discount. Luna Park Sydney also offers many eateries throughout the park, catering to all dietaries!
Please note, the Big Top Sydney is a licensed premise and although you purchased food in the park, this needs to be enjoyed before and not brought into the venue.
The start time of an event will be displayed on your ticket. Please note, events are always subject to change, this is why all account holders will be emailed, and Big Top Sydney social platforms will share the event times of upcoming shows! Stay in the loop, follow us on Instagram& Facebook (you’re just a click away!)
AKA, Leave & Re-Return to Events
No, there are no pass outs once you are inside the venue - if you leave the event you will not be allowed re-entry.
Professional Photography & Videography
Professional SLR Camera, Video Cameras and Audio Recording Devices are not permitted at any event, nor are they permitted in the venue. All prohibited items will be forced cloaked by security for the duration of the show
For any professional photography services, contact the promoter directly. Prohibited items may be confiscated.
Head over to our ’Getting Here’ Webpage to plan your travels
Click here,and scroll down to the heading "Accommodation" to see what partnerships and possible discounts are available
For Job Vacancies at the Big Top Sydney, look to the Luna Park Employment Webpage
Still haven't answered your questions?
Just drop us a line here